Frequently Asked Questions
Find answers to common questions about Eclipse Protocol, game editions, credits, platform availability, and more.
Standard Edition
- Base Eclipse Protocol game
- Full single-player campaign
- Multiplayer access
- Standard pilot customisation options
- Basic ship loadouts
Premium Edition
- Everything in Standard Edition
- Season Pass (4 major content drops)
- Exclusive "Vanguard" pilot suit
- Premium ship skin collection (5 designs)
- Early access (3 days before launch)
- 500 bonus credits
Ultimate Edition
- Everything in Premium Edition
- Digital soundtrack composed by Seren Hughes
- Exclusive "Eclipse Commander" pilot rank
- Ultimate ship collection (10 premium designs)
- Legendary weapon skin pack
- 1,500 bonus credits
- Digital artbook and concept gallery
What can I buy with credits?
- Energy Boosters: Temporary performance enhancements for your ship's systems
- Pilot Customisation: Suits, helmets, and personal equipment
- Ship Skins: Cosmetic designs to personalise your vessel
- Weapon Skins: Unique visual themes for your arsenal
- Emotes & Gestures: Express yourself in multiplayer
- Ship Upgrades: Performance modifications and equipment
How are credits applied?
Important: You must be signed into your Eclipse Protocol account during purchase for credits to be applied. Credits are cross-platform, so they'll appear on any device where you're logged in with the same account.
PC
Available as digital licence keys for:
- Steam
- Epic Games Store
Keys are delivered instantly via email after purchase.
Xbox
Available as digital licence keys for Xbox Series X|S and Xbox One.
Redeem through your Xbox account or Xbox app.
Nintendo Switch
Available as digital licence keys for Nintendo Switch.
Redeem through Nintendo eShop with your Nintendo account.
PlayStation
Purchase directly from PlayStation Store.
Due to PlayStation's digital distribution policies, we cannot sell PS5/PS4 keys directly.
Minimum Requirements
- OS: Windows 10 64-bit
- Processor: Intel i5-4590 / AMD FX 8350
- Memory: 8 GB RAM
- Graphics: NVIDIA GTX 1060 / AMD RX 580
- DirectX: Version 12
- Storage: 50 GB available space
- Network: Broadband connection required
Recommended Requirements
- OS: Windows 11 64-bit
- Processor: Intel i7-8700K / AMD Ryzen 5 3600
- Memory: 16 GB RAM
- Graphics: NVIDIA RTX 3070 / AMD RX 6700 XT
- DirectX: Version 12
- Storage: 50 GB SSD space
- Network: Broadband connection required
Digital Game Purchases
We offer refunds within 14 days of purchase, provided:
- You have played less than 2 hours of the game
- The licence key has not been redeemed
- You contact our support team with your order details
In-Game Credits
Credits purchases can be refunded within 7 days if:
- The credits have not been spent in-game
- You provide your purchase receipt
Do I need an Eclipse Protocol account?
Yes, an Eclipse Protocol account is required for:
- Cross-platform progression and saves
- Multiplayer matchmaking
- Credits and in-game purchases
- Community features and leaderboards
Cross-Platform Features
Supported across PC, Xbox, PlayStation, and Nintendo Switch:
- Multiplayer - play with friends regardless of platform
- Progression sync - your achievements and unlocks carry over
- Credits - purchase once, use anywhere
- Friends list - connect with players across all platforms
Need Help?
If you can't find the answer you're looking for, our support team is here to help:
Response Times
- Email support: Within 24-48 hours
- Discord community: Real-time assistance from our moderators
- Critical issues: Priority response within 12 hours